Customer care: joy and sorrow. Intervening when the customer has a problem can be difficult, but with a few suggestions you can manage the interventions in a way that is beneficial for you.
Gate automation is now a widespread solution and increasingly appreciated by both individuals and companies. Today, innovative and technological systems are available on the market, which significantly simplify the daily lives of consumers.
Gate assistance: sooner or later it comes for everyone
There is no machine in the world that does not need assistance, that’s why a fundamental aspect that, as an installer, you have to consider is the assistance service for automatic gates.
The impact of faults or disruptions may result in customer dissatisfaction, but if there are no ways to prevent this from happening, there are ways to translate these requests into an advantage for you and to continue your relationship with the best customers.
In this article we explain why you should aim for an impeccable automatic gate support service, which allows you to retain your customers and differentiate yourself from the competition.
Assistance with automatic gates: timely intervention is essential but…
Timeliness is all about a great service: the intervention must be as fast as possible and aim first to reassure the customer as quickly as possible.
If something doesn’t work, the first thing to do is to make the client feel that he is not alone and that you are ready to help him.
What often the customer suffers is in fact the sense of helplessness in the face of the problem and the lack of a solution at hand. Your job is to make sure that this does not happen and a reassurance is important.
… it is also important to find the solution!
Reassurance and timely intervention serve to put the customer in a good mood and avoid tensions or mistrust. Then, however, your intervention must solve the problem!
So it is important:
- Choose the right brand to work with, which also ensures you the right support and availability of spare parts as quickly as possible.
Make sure the parent company’s customer support is fast and effective - Verify that the quality of the components and systems adopted can avoid frequent interventions or mistakes: fewer interventions, more customer satisfaction!
The most important feature for effective and fast gate interventions
Having a partner that produces in Italy allows you to have real-time support to solve critical issues in the automation of gates.
VDS Automation has chosen to leave the production chain in Italy also for this reason: from the design to the realization of each component of the automatic gates, everything takes place in our country.
This allows us to offer high standards of quality, reliability and safety, with strict control over every stage of the production process.
You have the opportunity to receive spare parts much faster and thus be able to meet the needs of your customers, with a high quality service. Italian production also reduces the environmental impact and supports the local economy.
We at VDS Automation have adopted this philosophy for over 30 years: all our automation kits for gates, doors, windows, bollards, and our components are entirely designed and manufactured in Italy, in our factories in Abruzzo.
Internal customer support to solve problems in a timely manner
VDS Automation offers a highly qualified and constantly trained customer care service based on the latest technologies and regulations. This means that you will always have an expert interlocutor who can solve any problem quickly and accurately.
With us you will always have a personalized service of the highest quality, with a single point of reference for you and your customers.
Continuous staff training: automatic gate assistance always up to date
VDS Automation invests heavily in the training of its staff, with refresher courses on the latest technologies and industry regulations. This ensures that the service team is always at the forefront and able to offer you an impeccable service in line with the best innovations on the market.
We also organize training courses for installers: you will have valuable support at every stage of the installation of our automatic gates.
We also provide a Youtube channel where there are many videos that explain how to install our automation gates and solve the most common problems that, as a professional, you may have to manage.
Gate automations with original and certified spare parts
We only produce original and certified spare parts, made exclusively in Italy to ensure maximum reliability and compatibility of the components.
Our automations are designed for increased durability and reduction of recurring failures.
We are present throughout Italy with a homogeneous sales network, to be able to deliver the spare parts with excellent timing.
For the highest level of automatic gate service: choose VDS Automation
Do you want to have satisfied customers and optimize the time of intervention and maintenance?
Find out how we can help you make automated gate support a valuable plus to strengthen your business offering.
